We take every precaution to ensure that police check results are accurate and valid. A police check requires your details to be checked against a national database with information sourced across multiple police jurisdictions. This means that unfortunately, errors sometimes do occur. If you believe your police check results are invalid or inaccurate, you have the right to raise a dispute.
As an accredited agency, ProbityPeople can assist you in disputing your police check results. To raise a dispute, please email us at firstname.lastname@example.org with a summary of your claim and any supporting documentation you may have. We will then lodge a dispute on your behalf to the relevant police agencies for investigation.
Depending on the complexity of the check, your dispute can take anywhere from one day to one month to be determined. The police agency investigating your dispute may need to source further information from external parties which may delay the outcome. ProbityPeople will keep you informed and updated on the progress of your dispute. For further information, please visit the Australian Criminal Intelligence Commission (ACIC).