We take every precaution to ensure that each police check that passes through our system is accurate and valid. However, with outcomes occasionally being sourced from multiple police jurisdictions, errors can slip through. If you believe your police check results are inaccurate, you have the right to raise a dispute.
You may dispute your national police check results if:
- You believe the outcome to be inaccurate
- You believe the information should not have been released
- Part or all of the information does not belong to you
To dispute your national police check results:
- Please email us at support@probitypeople.com.au to raise a dispute. Please outline your claim and supply any supporting documentation you may have.
- We will lodge your dispute with the relevant police agencies for further investigation. The police agencies may request further information to support their investigation.
- Once the investigation has concluded, your dispute will be determined and we will advise you of the outcome.
- If successful, your police check result will be amended. If unsuccessful, the result will remain the same. You may choose to challenge this outcome and further documentation may be required.
How long does a dispute take?
Depending on the complexity of the check, your dispute can take anywhere from one day to one month to be determined. The police agency investigating your dispute may need to source further information from external parties which can delay the outcome.
For further information and clarification on Disputes please
visit the Australian Criminal Intelligence Commission (ACIC).
