Frequently Asked Questions

ProbityPeople is an accredited and authorised agency with many State and Federal Government agencies. As an accredited agency, we have direct access into several databases that allow us to conduct background screening. We are:

• Accredited to act on behalf of, and conduct National Police Checks for the Australian Criminal Intelligence Commission (ACIC), the National Police Checking Agency within the Attorney General's department
• An authorised agency with the Australian Federal Police to conduct AFP Checks
• An authorised user of the Document Verification Service to conduct identity checks and other relevant electronic verification checks
• Registered with the Department of Immigration to conduct relevant work rights checks

Police Checks Conducted through ProbityPeople are accepted throughout Australia.

This depends on the check. These checks will reveal information about an individual's background and can include criminal history, financial history, qualifications and degrees, and/or previous work history.

Yes. Please see our Products list for more information.

Unfortunately, the accuracy of the results is subject to the accuracy of the information supplied by the candidate. ProbityPeople takes every possible care when conducting a background check in order to maximise the accuracy and quality of results.

A National Police Check consists of identifying and releasing an individual's criminal history subject to relevant spent convictions/ non-disclosure legislation and/or information release policies.

• Businesses looking to hire new staff
• Recruitment Agencies
• Businesses or Individuals considering a new investment opportunity
• Companies that have existing staff that deal with sensitive and confidential information
• Individuals needing to meet employment or security requirements
• Individuals needing to fulfil visa requirements

There are two types of National Police Checks that ProbityPeople offer:
The Australian Federal Police (AFP) Check and a National Police Check, through the Australian Criminal Intelligence Commission (ACIC).

The AFP National Police Check can only be conducted for:

• residents of the Australian Capital Territory (ACT), Jervis Bay Territory and external Commonwealth territories
• people seeking employment with the Commonwealth Government
• people requiring a check under Commonwealth legislation
• Australian immigration purposes
• where the applicant resides overseas
• overseas employment
• overseas adoption
• visa applications for overseas travel

If you do not meet these criteria, you will need to complete the National Police Check.

Police Checks conducted through ProbityPeople are accepted throughout Australia.

A Police Check Certificate lists your Police Check findings (subject to relevant spent convictions/non-disclosure legislation and/or information release policies).

Disclosable Court Outcomes means the record of court convictions and findings of guilt, to which provisions of relevant spent convictions/non-disclosure legislation and/or information release policies have been applied.

The type and amount of information that is released will depend upon the category and purpose of the check, as well as the jurisdiction where convictions are recorded (and vetted). Spent convictions legislation or information release policies will be applied to this process by vetting police agencies.

The result of your check will either be:

• No Disclosable Court Outcomes (NDCO) – means that there is no police history information that is held or that can be released
• Disclosable Court Outcomes (DCO) – Police History Information exists that can be released to the submitting organisation. This may include
  • charges
  • court convictions, including any penalty or sentence
  • findings of guilt with no conviction
  • court appearances
  • good behaviour bonds or other court orders
  • pending matters awaiting court hearing
  • traffic history

The majority of results are received instantly; however some may take a few days, or longer dependant on which check. You will be advised of processing times before starting your check.
For National Police Checks - ProbityPeople, police agencies and the ACIC work together aiming to process 95% of police checks within 10 business days, noting that:

• 70% of police checks are completed within 1 business day
• 30% of police checks are referred to one or more police agencies because an individual’s name is similar to a person of interest. On limited occasions, this process can take longer than 10 business days to process. For further information on ACIC Delivery times click here.

When your check is submitted to the Australian Criminal Intelligence Commission (ACIC), your name, date of birth and gender are checked against a central database of names to find potential matches with people who have Police History Information.

If you have a common name (for example Michael Smith or Amandeep Singh), or your name is similar to someone that has Police History Information, your application will be manually reviewed by the police for further investigation. The relevant police agency will then manually process your check to determine if your details are a match or not.

Unfortunately, the accuracy of the results is subject to the accuracy of the information supplied by the candidate. ProbityPeople takes every possible care when conducting a background check in order to maximise the accuracy and quality of results.

Once you have submitted your application there is no way of changing it. Therefore, it is important that you read over your answers before submitting your check.

A police check is a point in time check and is current as of the date of issue. A Police Check has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a Police Check.

Yes. A certificate will be sent to you via email upon completion of the check. You can also access your certificate via your user portal on the ProbityPeople website.

Please contact us on 1300 333 246, or at support@probitypeople.com.au and we will handle your dispute with the relevant agency.

ProbityPeople will retain Police History Information for 12 months. As an Australian Criminal Intelligence Commission (ACIC) requirement, all Police History Information is destroyed after 12 months. You are able to obtain a copy of your Police Check results within 12 months of issue, after this period, a new Police Check application will be required.